Patient Perceptions in Receiving LGBTQIA Culturally Competent Healthcare


  • Emily Madrak Oklahoma State University Center for Health Sciences College of Osteopathic Medicine (OSU-COM)
  • Jennifer Volberding Author
  • Ashley Harris
  • Lawrence Richardson


Patient Perceptions in Receiving LGBTQIA Culturally Competent Healthcare


Context: Patients that identify as a minority in gender or sexual orientation may often receive inadequate treatment due to the healthcare providers lacking knowledge or exhibiting sexual prejudice.  

Objective: Determine patient perceptions of receiving culturally competent healthcare in lesbian, gay, bisexual, transgender, queer/questioning, intersex, ally (LGBTQIA) community.

Design: survey

Setting: Population-based

Participants: 140 participants

Interventions: none

Main Outcome Measures: mGAP score was used to determine level of desire for LGBTQIA culturally competent healthcare

Results: Calculated mGAP scores: Total = 128.82±18.48, male = 128.49±15.60, female = 130.35±17.10, transgender = 129.80±9.31, other = 143.57, heterosexual = 129.33±17.12, gay or lesbian = 128.25±15.85, bisexual/omni/pansexual/queer/nonmonosexual = 132.79±14.99, other = 131.38 ± 20.37. ANOVA results (with Kruskal-Wallis adjustments) for gender X2(3)= 8.01, p <0.05, demonstrating statistical significance.

Conclusions: Patients find it necessary for healthcare providers to have specific training and/or knowledge in LGBTQIA cultural competence.

Key Words: multiculturalism, diversity, inclusion, LGBTQIA, healthcare






Healthcare Administration